We want you to be happy with what you pay for. This is how refunds work at Plint.
Failed generations
If a generation fails on our side, the tokens are returned to your balance automatically. You never pay for a render you didn't receive.
Subscriptions (Creator, Pro Studio and Production)
- Cancel any time from the billing portal. You keep your plan and its tokens until the end of the period you've paid for, and you won't be charged again.
- If you were charged for a renewal you didn't mean to keep and haven't used any of that period's tokens, contact us within 14 days of the charge for a full refund.
- Annual plans: within 14 days of the yearly charge, if you've used less than one month's tokens, contact us for a full refund.
- Otherwise, we don't refund partly used billing periods.
Top-up tokens
- Unused top-up tokens can be refunded within 14 days of purchase.
- Tokens that have already been used to generate content can't be refunded.
Billing mistakes
If you were charged twice or charged the wrong amount, contact us and we'll fix it and refund the difference.
Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law or other consumer protection laws that apply to you, including remedies when a service has a major failure.
How to ask for a refund
contact us using the support address shown in the site footer from the email address on your account, with the date of the charge. Approved refunds go back to the original payment method, usually within 5 to 10 business days.